“I felt lost. I was immersed in a new world of disability after a motorcycle accident and found myself needing a powered wheelchair. I had become paraplegic. Before my accident, I always thought that if you were disabled, you would be well looked after by the Government, but you’re not.
"I found myself struggling on disability benefits as I could no longer go out and earn what I used to. After spending a considerable amount of money converting my flat to suit my new needs, I couldn't then afford an electric wheelchair.
“When I first spoke to Ben, it was very positive and they helped fund my new wheelchair for me, along with three other charities. This means that I now have my freedom. I can go to the town for a coffee, to the shops and, as I live in Exmouth, down to the seafront. A lot of places I thought were flat actually aren’t, so going anywhere in the manual wheelchair was horrendous. I struggled to go any further than half a mile from home in the manual chair. My new chair gets me out every day seeing people, otherwise I’d be pretty much confined to watching daytime TV.
“I’m generally very comfortable in the chair, it’s like sitting in a recliner armchair at home! Sometimes I’m so tired that it’s nice to recline the chair back and have a nap, fully supported, which I couldn’t do in the manual chair. I also still use my manual chair for exercise when I have the energy, as I have it hooked up to a hand bike and go cycling, so I’m pretty well catered for now.
“Sometimes you have to fight pretty hard to get support. After this experience, I feel very positive knowing that there are charities out there that support people with all sorts of personal needs. I don’t feel so alone now and I want to help others in a similar situation.
“I’d love to be able to walk again, but I can’t turn back time. There are so many other challenges I will have to tackle but knowing there are charities like Ben who can help is really reassuring.
“Without Ben’s help, I don’t know how I would have done this. Don’t think you have to do everything on your own. Ben is there to help in many other ways, as well as with grants and funding.”
More on money worries
If you're worried that you might lose your job or you have been made redundant, we're here for you. Find out how we can help
It’s never too early or too late to think about pensions. That’s why we’ve put together some information to help you plan your pension, whatever stage of life you’re at
Pensions can appear complicated, but with our handy guide you'll know everything you need to pension-wise in no time
There are around 380,000 people who are known as the ‘hidden homeless’. This is people who are facing risk of eviction, sofa-surfing at friends and family, or living in unsatisfactory conditions. Read more
Everything you need to know about Universal credit - who is eligible, how to claim, & notify of a change in circumstances
Even if you’re OK at the moment, it pays to start planning in case money becomes an issue - view our guide to get started
Mortgage and rent payments may be hard to cover if you’re facing a sudden drop in income and you don’t have access to savings - we've put together a guide to give you some tips and advice
Coronavirus could have financial implications for many of us and will be affecting some people right now. Fortunately, the Government has put in place a number of measures to help people during this time
Take a look at our tips & advice if you're worried about paying off existing debts, or thinking about borrowing money to get through difficult times
View our guide to find out what Statutory Sick Pay is, who is eligible, and how to claim
Real life stories
Matthew lost his mum at 6 years old and then suffered emotional and physical abuse from his dad’s new wife
Dan found himself struggling when he discovered his daughter had an eating disorder
Rob has spina bifida and sometimes had to ask friends to help him get out of bed as he couldn't afford the electric bed he needed.
Laura was suffering with her mental health and was also struggling to pay the mortgage and feed her family
Jane couldn’t afford a new oven when she lost her job so lived on microwave meals and jacket potatoes for nearly 2 years
Mike was struggling after losing his father-in-law, his uncle’s cancer diagnosis, and starting a busy new job
Winston felt alone after finding out he had Leukaemia. When his boiler broke, he was left for 9 months without heating
Derren discovered he had prostate cancer. He's raising awareness that early detection has good outcomes
Clare hit rock bottom when her grandad died. She was struggling to cope with her grief and suffering with anxiety
Di, who works for TrustFord, asked for support from Ben when she was worried about her daughter’s mental health