Meet our life coaches who deliver our free Life Coaching service at Ben they will help you set and reach your desired goals.
Click the (+) signs below and get to know our amazing team
Tracey Stephenson
Life Coaching Manager
Tracey has an Advanced Diploma in Integrative Counselling and a Post Graduate Certificate in Coaching and Mentoring. She also holds a Post-Qualifying Specialist Counselling Diploma in Eating Disorders.
Tracey qualified as an integrative counsellor in 2017 and as a life coach in 2019. She is a registered member of the BACP (British Association for Counselling and Psychotherapy) for counselling and coaching.
Tracey started working for Ben in 2017 and she has been Life Coaching Manager since 2021.
Tracey says: “I love my job! As a Ben Coach and Team Lead, I’m working in harmony with my own strengths and values. I find it inspiring and motivating to see people uncover their strengths, feel more empowered, recognise their potential and start to achieve their goals.”
Miar Bailey
Life Coach
Miar holds a Level 3 Coaching qualification. Her specialism is Mindset coaching, helping people to create more helpful, positive thoughts and beliefs and healthier patterns of behaviour.
Miar joined Ben in 2020 and, in 2022, she moved into a Life Coaching role.
Miar says: “What I love most about being a coach is being witness to the transformation that people can make, how they can overcome obstacles and reach their full potential. Becoming a Life Coach is the most rewarding role I have ever had.”
Karen Hobbs
Life Coach
Karen has a Level 5 Diploma in Psychotherapeutic Counselling and a Post Graduate Certificate in Coaching. Karen qualified as a counsellor in 2019 and then went on to undertake her coaching qualification.
Karen joined the coaching team at Ben in August 2021 and she has been a Ben Coach for 2.5 years.
Karen says: “I thoroughly enjoy my role as a Ben coach. I love seeing people choose and make positive changes that feel right for them, connect with their own empowerment and achieve their goals. It’s a privilege to meet and work with those who come to Ben for support and to be a part of this inspiring and exciting work.”
Jess Holland
Life Coaching Co-ordinator
Jess has a BSc (Hons) in Sexual Health and brings a diverse background spanning healthcare, education and customer-facing support roles. Before joining Ben, she worked in supervisory positions within hospitality, delivered Relationship and Sex Education in secondary schools and supported callers as an NHS 111 call handler.
Jess joined Ben as Life Coach Coordinator in 2026. In her role, she manages referrals and enquiries, carries out assessments to determine suitability for life coaching, oversees waiting lists, gathers feedback from individuals using the service and supports the team with a range of administrative responsibilities.
Jess says: “Helping others and being the first point of contact for people seeking support means a lot to me. I know it can take courage to reach out, so I always aim to be kind, professional and welcoming. I want people to feel comfortable from that very first conversation. I also love the organisation side of my role. My wall is covered in Post-it notes and probably looks a bit like a detective investigation board, but I enjoy keeping everything running smoothly and finding ways to improve what we do.”
Nishi Pankhania
Life Coach
Nishi has a Post Graduate Certificate in Coaching from Warwick University. She has coached people on a variety of topics including self-confidence, career planning, business planning, communication and neurodiversity.
Nishi started with the coaching team at Ben in June 2021 and she’s been a coach for 6 years in total.
Nishi says: “I enjoy meeting people from all walks of life who are committed to making a positive change to their lives and to the world.”
Phoebe Sutcliffe
Life Coach
Phoebe joined Ben’s coaching team in 2024 as a coaching co-ordinator and now is a full-time coach. She has a certificate in coaching with an introduction to cognitive behavioural coaching with the Centre for Coaching.
Phoebe has a post grad diploma in Play Therapy. She supports children 1:1 and in groups, their parents and carers in education settings and therapy centres.
Phoebe says “I love working alongside people who are ready to make a change, whether noticing thinking habits that no longer serve them or a behaviour they want to start (or stop) doing. Being with people as they gain insights about themselves that pushes them forward is an exciting thing to be part of.”
