Get help

Out of hours contact

You can also request a call back from our helpline team at a time that suits you between Monday to Friday - 8am to 8pm, it's free & confidential.

Request a call back
Ben's text service

Ben also operates an out-of-hours text support service, to access this service all you need to do is text BEN to 85258, it’s free and confidential.

Find out more

Out of hours contact information

Should you reach out to us outside of our helpline hours you can request a call back from our helpline at a time that suits you between Monday to Friday8am to 8pm, it’s free and confidential. These timings may vary depending on our Easter opening times, please find more information below.

Our Easter opening times:

Friday 29th March (Good Friday) Closed
Saturday 30th March - Closed
Sunday 31st March - (Easter Sunday) Closed
Monday 1st April (Bank Holiday) Closed

Text service
Ben also operates an out-of-hours text support service, to access this service all you need to do is text BEN to 85258, it’s free and confidential. You can text from wherever you are in the UK - find out more here.

If you feel you need additional support outside of our helpline hours, the following contact details may be useful. 

Other support

Samaritans
https://www.samaritans.org/
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.
Tel: 116 123

Shelter
https://england.shelter.org.uk/get_help
For housing or homelessness issues
Tel: 08088 004 444

Step change
https://www.stepchange.org/
Debt advice service
Tel: 0800 138 1111

Cruse
https://www.cruse.org.uk/get-help/helpline
Bereavement care: advice and information to children, young people and adults when someone dies
Tel: 0808 808 1677

Refuge  
http://www.nationaldomesticviolencehelpline.org.uk/
For women experiencing domestic violence or others calling on their behalf
Tel: 08082 000 247

Respect
https://mensadviceline.org.uk/
For men experiencing domestic violence or others calling on their behalf
Tel: 08088 010 327

National Gambling Treatment Service
https://www.begambleaware.org
For anyone who might need help, support or advice about problem gambling
Tel: 08088 020 133

Frank
https://www.talktofrank.com/contact-frank
Talk to Frank for facts, support and advice on drugs and alcohol
Tel: 03001 236 600

Alcoholics Anonymous
https://www.alcoholics-anonymous.org.uk/ 
Information, support and advice for anyone having trouble with alcohol addiction and their families
Tel: 08009 177 650

Hub of Hope
https://hubofhope.co.uk/ 
The Hub of Hope can help you find local mental health support in your area

How we can help

Find out more

Request a call back

We will always aim to call you back at your requested time, however, during busy periods this may be 30 minutes either side of your chosen time.

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