Out of hours contact
You can also request a call back from our helpline team at a time that suits you between Monday to Friday - 8am to 8pm, it's free & confidential.
Request a call backOut of hours contact information
Should you reach out to us outside of our helpline hours you can request a call back from our helpline at a time that suits you between Monday to Friday – 8am to 8pm, it’s free and confidential. These timings may vary depending on bank holiday opening times, please find more information below.
Christmas/festive opening hours
- Tuesday 24th December, Christmas Eve: 8am-4pm
- Wednesday 25th December, Christmas Day: Closed
- Thursday 26th December, Boxing Day: Closed
- Friday 27th December: 8am-8pm
- Monday 30th December: 8am-8pm
- Tuesday 31st December, New Year’s Eve: 8am-5.30pm
- Wednesday 1st January, New Year’s Day: Closed
- Thursday 2nd January: 8am to 8pm
If you feel you need additional support outside of our helpline hours, the following contact details may be useful.
Other support
Samaritans
https://www.samaritans.org/
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.
Tel: 116 123
Shelter
https://england.shelter.org.uk/housing_advice
For expert housing and homelessness advice
Tel: 0808 800 4444 (for emergencies only)
Step change
https://www.stepchange.org/
Debt advice service
Tel: 0800 138 1111
Cruse
https://www.cruse.org.uk/get-help/helpline
Bereavement care: advice and information to children, young people and adults when someone dies
Tel: 0808 808 1677
Refuge
http://www.nationaldomesticviolencehelpline.org.uk/
For women experiencing domestic violence or others calling on their behalf
Tel: 08082 000 247
Respect
https://mensadviceline.org.uk/
For men experiencing domestic violence or others calling on their behalf
Tel: 08088 010 327
National Gambling Treatment Service
https://www.begambleaware.org
For anyone who might need help, support or advice about problem gambling
Tel: 08088 020 133
Frank
https://www.talktofrank.com/contact-frank
Talk to Frank for facts, support and advice on drugs and alcohol
Tel: 03001 236 600
Alcoholics Anonymous
https://www.alcoholics-anonymous.org.uk/
Information, support and advice for anyone having trouble with alcohol addiction and their families
Tel: 08009 177 650
Hub of Hope
https://hubofhope.co.uk/
The Hub of Hope can help you find local mental health support in your area
How we can help
Request a call back
We will always aim to call you back at your requested time, however, during busy periods this may be 30 minutes either side of your chosen time.