Out of hours contact

Out of hours contact information

Should you reach out to us outside of our helpline hours you can request a call back from our helpline at a time that suits you between Monday to Friday – 8am to 8pm, it’s free and confidential. These timings may vary depending on bank holiday opening times, please find more information below.

Ben’s Christmas and New Year opening hours:

If you find you’re struggling with your emotional wellbeing while our helpline isn’t staffed over Christmas or New Year, support is still available. You can call our helpline number on 0808 131 1333, where you’ll hear an automated message with the option to be transferred to Ben’s emotional support line, delivered in partnership with Spectrum.Life.

If you feel you’re in crisis, we recommend calling 111 or going to your nearest A&E department for immediate help.

For anything else, while our helpline is closed, you’re welcome to leave the team a message or request a call back and we’ll get back to you as soon as we reopen.

Other support

Samaritans
https://www.samaritans.org/
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.
Tel: 116 123

SilverCloud online mental health support
www.ben.org.uk/silvercloud 
Our digital platform, SilverCloud, can help you better manage your mental health and wellbeing and is accessible 24/7. 

Shelter 
https://england.shelter.org.uk/housing_advice 
For expert housing and homelessness advice
Tel: 0808 800 4444 (for emergencies only)

Step change
https://www.stepchange.org/
Debt advice service
Tel: 0800 138 1111

Cruse
https://www.cruse.org.uk/get-help/helpline
Bereavement care: advice and information to children, young people and adults when someone dies
Tel: 0808 808 1677

Refuge  
http://www.nationaldomesticviolencehelpline.org.uk/
For women experiencing domestic violence or others calling on their behalf
Tel: 08082 000 247

Respect
https://mensadviceline.org.uk/
For men experiencing domestic violence or others calling on their behalf
Tel: 08088 010 327

National Gambling Treatment Service
https://www.begambleaware.org
For anyone who might need help, support or advice about problem gambling
Tel: 08088 020 133

Frank
https://www.talktofrank.com/contact-frank
Talk to Frank for facts, support and advice on drugs and alcohol
Tel: 03001 236 600

Alcoholics Anonymous
https://www.alcoholics-anonymous.org.uk/ 
Information, support and advice for anyone having trouble with alcohol addiction and their families
Tel: 08009 177 650

Hub of Hope
https://hubofhope.co.uk/ 
The Hub of Hope can help you find local mental health support in your area