Our services

Support services

Support services

Supporting the four pillars of health and wellbeing

Our support services focus on the four main pillars of health and wellbeing: physical, mental, financial and social. For a good life all four pillars need to be strong because if one falls it can destabilise others; money worries can cause mental health issues, illness can lead to social isolation. Our tailored, sustained support enables people to tackle the root cause and make lasting, positive change.

Who we help

Anyone who works, or has worked, in the automotive industry and their family dependents. To find out whether you are eligible for our help, download the eligibility criteria below.

How we deliver our support

By phone: our helpline is free to call from landlines and mobiles. Calls are answered by our experienced, trained helpline staff who are experts at listening, understanding and helping people deal with a vast range of challenges.    

Online: with a range of tools and guides to help improve people’s mental, financial and social resilience, health and wellbeing, plus online chat.

In person: our team of Client Support Advisors are there to provide face to face support to people who need urgent help.

What happens when someone calls Ben?

Our experienced, trained helpline staff start by simply listening, calmly appraising the situation and how best to help. Subject to eligibility checks, each case is then assessed according to severity and a clear plan of action, tailored to each individual, is put in place. Some people may simply need information, others may benefit from a managed referral to one of our expert partners, counselling or therapy sessions, which we may fund. More severe cases will be allocated a Client Support Advisor who will provide face-to-face support and immediate intervention where necessary.

How we help

Assessment: once we’ve listened and understood the situation, we create a plan of action tailored to each individual.

Information, advice and guidance: we can provide information on where to find help, advice around benefits claims, housing, care funding, mental and physical health issues and much more.

Managed referrals: we have a network of over 700 specialist partner organisations including debt advisors, mental health charities and local support groups, all of whom are experts in their field. We can refer clients to one of these organisations as appropriate, and we’ll stay in touch throughout to make sure they are receiving effective support.

Therapy: we may fund therapy, relationship and family counselling or therapeutic interventions according to need

Funding: for home adaptions to accommodate physical incapacity or short breaks for families dealing with life limiting or terminal illness.

Physical health & wellbeing

Time off work because of ill health can have a serious knock-on effect on your finances and the stress of money worries can make recovery even more difficult. Find out how we can support you…

Mental health & wellbeing

One in four adults and one in ten children will experience some form of mental health issue in any one year, no-one likes to admit they’re struggling. Talk to us in confidence…

Financial health & wellbeing

The stress caused by money worries can affect your work, relationships, even your physical and mental health. No matter how bad it seems, you’re not alone. We can help…

Social health & wellbeing

There are lots of reasons people feel alone. Maybe your relationship has broken down, perhaps you’re a carer or dealing with the loss of someone you love. Talk to us…

Specialist partner network

Ben’s network of 700 specialist partners

Refer an individual

How to refer someone for Ben’s services

Information leaflet

Read more about Ben’s free and confidential Support Services

Eligibility criteria

Find out more about who we help

What happens when I call Ben?

An interview with Care & Support Services Director, Yvonne Hignell