Care services

Ben care services response to Coronavirus

Ben care services response to Coronavirus

The coronavirus has brought huge changes to the way we live.  At Ben, the health and safety of our residents is always our primary concern. Therefore, various measures have been introduced to protect these groups across our centres, whilst also trying to maintain a level of normality for our residents.  The coronavirus is known to be increasingly dangerous for older people and so, from the first indications of it becoming a pandemic, Ben has been proactive in its response to and management of this fast-changing threat. 

How Ben is managing the coronavirus situation

A working group of care centre managers and support staff has been brought together meeting twice weekly to address critical areas to ensure we are doing everything possible to prevent and control the spread of the virus across our sites.

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A working group of care centre managers and support staff has been brought together meeting twice weekly to address critical areas to ensure we are doing everything possible to prevent and control the spread of the virus across our sites.  We consistently review and update our processes against Government guidelines and continue to do everything that is recommended from relevant authorities such as Public Health England, Care Quality Commission and The National Care Forum.


Visitors to Ben care centres

With the current lockdown measures, each care home has adopted visiting policies in line with local authority recommendations. 

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With the current lockdown measures, each care home has adopted visiting policies in line with local authority recommendations.  Where possible, we will continue to welcome visitors, but this may be limited or restricted.  Please contact the relevant centre to get further details before you visit.

For those who can visit our care centres, we ask you to adopt our infection control practices.  Ben’s day centre (Arthur Wilson House) in Coventry re-opened in August to support their members, some of whom were struggling from social isolation during the initial lockdown and is currently still open.

 


Protecting our residents

Our care staff have continued in their roles, demonstrating unwavering commitment and care to our residents, whilst doing everything possible to shield them from the coronavirus. 

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Our care staff have continued in their roles, demonstrating unwavering commitment and care to our residents, whilst doing everything possible to shield them from the coronavirus.  Every day, our carers put their own worries to one side so they can focus on helping our residents enjoy their time, helping them lead as normal a life as possible and doing what they can to compensate for the lack of family contact. Carers across each of the centres have been looking at different ways to allow residents keep in contact with their relatives and have been helping them write letters, use FaceTime and send photos.  We have been incredibly grateful to the community around each centre who have made special efforts to support our residents.

We have put in place all the measures advised by the Government and the National Care Forum to monitor and manage residents’ health.  If there are symptoms of coronavirus then we have facilities in place for them to isolate in order to protect other residents, but carers will still be able to tend to anyone in isolating so we can continue to meet their needs.

Carers and nurses across all centres have adopted additional measures to protect residents and their fellow colleagues:

  • All staff are used to working to strict infection control measures, but they have enhanced this practice to counter the current threat and are being vigilant in monitoring their own health. As with all people on-site, staff must wash their hands upon entering the centre, and regularly throughout their shifts.
  • Ben has sufficient PPE to allow care staff to protect residents and themselves whilst providing care, which is normally provided in very close contact. Any staff showing symptoms are isolating and records are held centrally around isolation periods and contact.
  • Staff are asked to change into their work clothes on arrival and before they leave the site, laundering clothing as soon as they arrive home to ensure work clothes are clean.
  • Social distancing is being implemented across the site and facilities have been put in place to allow all staff to maintain a 2m distance.

As a result of some staff showing symptoms and having to isolate, we have had reduced staff numbers at certain times, but the team have pulled together to continue to provide the level of care and support our residents need despite this challenge.  


Cleaning and hygiene

Regular cleaning is carried out across all sites to prevent the spread of the coronavirus and deep cleaning is implemented where necessary.

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Regular cleaning is carried out across all sites to prevent the spread of the coronavirus and deep cleaning is implemented where necessary. Key touchpoints such as handrails, door handles, light switches, key codes, keyboards and laptops are sanitised hourly to minimise infection risk.


New admissions

Our care centres will be accepting new admissions, but are operating increased levels of screening to mitigate any risks.

We hope that you will understand the work that is going on behind the scenes to protect all residents and staff across Ben care services and provide you with the reassurance that everything possible is being done to manage this situation.

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Our care centres will be accepting new admissions, but are operating increased levels of screening to mitigate any risks.

We hope that you will understand the work that is going on behind the scenes to protect all residents and staff across Ben care services and provide you with the reassurance that everything possible is being done to manage this situation.

Should you wish to contact any of our care centres, the details are provided below.

Maxine Freeman
Lynwood Care Centre
Lynwood Court
Lynwood Village
Rise Road
Ascot
Berkshire
SL5 0FG
01344 298100

Debbie Dale
Town Thorns Care Centre
Easenhall
Nr Rugby
Warwickshire
CV23 0JE
01788 833311

Nicola Hall
Birch Hill Care Centre
Norham
Berwick-upon-Tweed
Northumberland
TD15 2JZ
01289 382216

Manjeet Stone
Day Centre/Sheltered Housing Town Thorns
Arthur Wilson House
Humber Road
Coventry
West Midlands
CV3 1BH
02476 651472