Care services

Ben care services response to Coronavirus

Ben care services response to Coronavirus

The coronavirus has brought in huge changes to the way we live.    At Ben, our sole focus at this time, as it is always, is the safety and health of our residents. Therefore various measures have been introduced to protect these groups across our centres, whilst also trying to maintain a level of normality for our residents.  The coronavirus is known to be increasingly dangerous for older people and so, from the first indications of it becoming a pandemic, Ben has been proactive in its response to and management of this fast-changing threat. 

How Ben is managing the coronavirus situation

I’ve brought together a working group of care centre managers and support staff which meets daily to look at critical areas to address to keep our residents and staff safe,

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I’ve brought together a working group of care centre managers and support staff which meets daily to look at critical areas to address to keep our residents and staff safe, and to ensure we are doing everything possible to prevent and control the spread of the virus across our sites.  We are following guidance from relevant authorities such as Public Health England, Care Quality Commission and The National Care Forum, to ensure we are doing everything that is being recommended.


Visitors to Ben care centres

In order to reduce the likelihood of coronavirus entering any of our centres, we made the decision to restrict access to only essential visitors in early March. 

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In order to reduce the likelihood of coronavirus entering any of our centres, we made the decision to restrict access to only essential visitors in early March.  Any essential visitors are being temperature and history checked for any signs of illness and only those who are considered no risk are allowed on site.   For those who can visit our care centres, we ask them to adopt our infection control practices.  Ben’s Day Care Centre in Coventry was closed on March 16th to ensure the safety of its members. 


Protecting our residents

Our care staff have continued in their roles, demonstrating unwavering commitment and care to our residents, whilst doing everything to shield them from the coronavirus

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Our care staff have continued in their roles, demonstrating unwavering commitment and care to our residents, whilst doing everything to shield them from the coronavirus.  Every day, our carers put their own worries to one side so they can focus on helping our residents enjoy their time, helping them lead as normal a life as possible and doing what they can to compensate for the lack of family contact. Carers across each of the centres have been looking at different ways to allow residents keep in contact with their relatives and have been helping them write letters, facetime and send photos.  We have been incredibly grateful to the community around each centre who have made special efforts to support our residents.

We have put in place all the measures advised by the government and the National Care Forum to monitor and manage residents’ health.  If there are symptoms of coronavirus then we have facilities in place for them to isolate in order to protect other residents, but carers will still be able to tend to anybody in isolating so we can continue to meet their needs.

Carers and nurses across all centres have adopted additional measures to protect residents and their fellow colleagues:

  • All staff are used to working to strict infection control measures, but they have enhanced this practice to counter the current threat and are being vigilant in monitoring their own health. As with all people on-site, staff must wash their hands upon entering the centre, and regularly throughout their shifts.  
  • Ben has sourced sufficient PPE to allow care staff to protect residents and themselves whilst providing care, which is normally provided in very close contact.  Any staff showing symptoms are isolating and records are held centrally around isolation periods and contact.
  • Staff are asked to change into their work clothes on arrival and before they leave the site, laundering clothing as soon as they arrive home to ensure work clothes are clean.
  • Social distancing is being implemented across the site and facilities have been put in place to allow all staff to maintain a 2 metre distance.

As a result of some staff showing symptoms and having to isolate we have had reduced staff numbers at certain times, but the team have pulled together to continue to provide the level of care and support our residents need.   This has been challenging but we need to keep infection control a priority, so it has been necessary.


Cleaning and hygiene

Regular cleaning is carried out across all sites to prevent the spread of the coronavirus and deep cleaning is implemented where necessary.  

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Regular cleaning is carried out across all sites to prevent the spread of the coronavirus and deep cleaning is implemented where necessary.  From 24th February we have enhanced our regular cleaning routine and key touchpoint such as handrails, door handles, light switches, key codes, keyboards and laptops are sanitised hourly to minimise infection risk.


New admissions

Our care centres will be accepting new admissions, but there is increased screening to assess any risks.

Hopefully this will help you understand the work that is going on behind the scenes to protect allresidents and staff across ben care services and will provide reassurance that we are doing everything possible to manage this situation.

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Our care centres will be accepting new admissions, but there is increased screening to assess any risks.

Hopefully this will help you understand the work that is going on behind the scenes to protect allresidents and staff across ben care services and will provide reassurance that we are doing everything possible to manage this situation.

Should you wish to contact any of our care centres, the details are provided below.

James Chalk
Lynwood Care Centre
Lynwood Court
Lynwood Village
Rise Road
Ascot
Berkshire
SL5 0FG
01344 298100

Debbie Dale
Town Thorns Care Centre
Easenhall
Nr Rugby
Warwickshire
CV23 0JE
01788 833311

Nicola Hall
Birch Hill Care Centre
Norham
Berwick-upon-Tweed
Northumberland
TD15 2JZ
01289 382216

Manjeet Stone
Day Centre/Sheltered Housing Town Thorns
Arthur Wilson House
Humber Road
Coventry
West Midlands
CV3 1BH
02476 651472